Our properties are all-inclusive, so you can arrive with just a suitcase. All of our rentals include all taxes, furnishings, kitchen items, linens, household items, high speed wireless internet, all utilities, television services with flat screen TV/s, washer/dryer, access to amenities and 24-hour maintenance. Also, see our general apartment inventory here: General Inventory.
We charge your method of payment on file on the 25th of each month for the following month (For example, February 25 payment is due for March rent). We accept all major credit cards and e-check. If you move in/out on a day other than the 1st of the month, your rent will be prorated.
No, a security deposit is not required for our apartments.
Yes, all of our apartments have one covered parking spot included with your stay, and additional parking is available for free if needed. Options depend on the building.
Yes, we offer 24-hour maintenance on all of our properties.
No, we do not allow smoking in our properties.
Yes, pets are allowed in all of our properties. We charge a one-time non-refundable pet fee. Pets must be declared when you make the reservation so we can double-check any breed or weight restrictions for the building you booked.
We have all of our units professionally cleaned in between tenants. We wash all kitchen items and every linen before each client move-in. We conduct a 50-point inspection of every apartment prior to every arrival, and open maintenance requests as needed.
When you make your reservation, you will receive a booking confirmation with move-in information. Then, on 3PM on your check-in day, we will send you all the good stuff you need to move-in, such as the apartment number, how to access the keys and the parking information.
Just call us! We offer 24-hour emergency maintenance for your stay, and will track your issue until it is resolved to your satisfaction.
Check-out time is 11:00AM CST on your departure day. For your move-out, we ask that you return the property in the same condition it was rented to you in, including removing all personal items and garbage. Our team will send you more detailed move-out information in the week or so prior to your departure.
If you cancel your reservation 15 days or more prior to your move-in date/time, then the cancellation penalty is $500. If you cancel within 14 days or less prior to your move-in date/time then you are responsible for the entire duration of the lease. In this case you can contact us for options to sublease the apartment. If you choose a month to month option with 14 day notice to vacate, once you stay the minimum of 32 days then you can leave at anytime with a simple 14 day written notice. Cancellations must be submitted in writing to email@example.com.
Please note that the cancellation policy will vary if you have booked through a third-party booking site, and you may need to refer to the third-party cancellation policy for your reservation.
Yes, we offer early check-in and late check-out options for a fee. You may also purchase an additional day in the apartment, if available.